Frequently Asked Questions
What if I’m having trouble registering online?
Please call us at 503-681-1700 and we will be happy to complete your registration over the phone.
How do I know if I’m registered for my class?
With sufficient advanced registration notice, we will send you a confirmation letter. Please feel free to call 503-681-1700 at any time for a verbal confirmation.
What happens if the class is already full or gets canceled?
We will refund your payment.
Why would a class be canceled?
If there are not enough reservations to meet our enrollment requirements, the class will be canceled and you will be notified.
Do you issue refunds?
Yes, with the following requirements. You must request a refund or transfer at least three week days before the class begins. You may transfer to another class only once. After you transfer to another class, refunds are not available. For each refund request, we will deduct a $15 processing fee or the total class fee, which ever is less.
What about inclement weather?
If the Hillsboro School District closes due to bad weather, we cancel Tuality’s daytime classes. If Portland Community College cancels evening classes, we cancel Tuality’s evening classes. Watch local media reports for these local cancellations. You may confirm Tuality’s weather-related class cancellations by calling 503-681-1700, option 6.
Are discounts available?
Tuality Health Alliance/OHP members may use their discount code during the online registration process.
CareOregon, and Providence Health Plans may be eligible to receive discounted fees for selected classes by presenting their insurance cards as proof of coverage, please register by phone at 503-681-1700.
Tuality employees may receive a discount on select classes, please register by phone at 503-681-1700. For information about scholarships and financial assistance, please call us at 503-681-1700.
How do you protect my privacy?
Your information is confidential. Tuality Healthcare does not share your information with any other individual or organization.