With skill and compassion, we are building a healthier community by bringing quality clinical care and unparalleled service to our region in partnership with our patients, physicians and health care professionals.
A Culture of Service to Our Community
Our Mission and Values Statement implies a role for Tuality that goes beyond providing services to patients. As an integral component of our community, Tuality’s employees, physicians and volunteers help comprise the very fabric of that community. Some are active Tuality representatives in community organizations, functions and events as they perform their professional duties. But beyond that, as part of a healthcare organization supported by the community, it is natural for all “Tuality family” members to return that support through community service.
Tuality encourages each person to search for ways to give back to the community—in time, energy and resources—that are personally meaningful, rewarding and enjoyable.
It starts at the top. Tuality’s leadership team of administrators and department directors have identified a minimum standard of 10 hours of community service, annually, to which they are each held accountable. In giving back to the community at this level, they also hope to inspire all employees to find the types and degrees of service that are right for them.
Every year during Employee Appreciation Week, Tuality spotlights outstanding examples of employee volunteerism in the community. In addition to thanking employees in this way, Tuality hopes this recognition may also encourage others to make a similar personal commitment to community service.
A Culture of Service to Each Other
Serving our patients and our community begins with how we treat and interact with each other in the workplace. The building blocks of our working relationships are:
• People • Service
• Quality • Stewardship
These four values, as expressed in Tuality’s Mission and Values Statement, also shape how we care for our patients and customers, and how we sustain the health of our community.
A Culture of Service to Our Patients
We will care for our patients, their families and each other with understanding, concern and helpfulness because we respect the right and dignity of all individuals. We will follow through as promised, deal honestly and consistently with patients and one another, behave in a professional manner and encourage open communication so that we maintain credibility and respectability.
We will demonstrate quality, compassion, integrity and commitment to our patients, physicians, fellow employees and the community. We will help patients achieve their best state of health. We will respond to changes in the community by designing and offering needed programs and services. We will offer our staff a positive and enriching work experience, support and assist each other and reward excellence among staff members.
We believe that quality means exceeding our customers’ needs, recognizing that customers include patients, their families, physicians and fellow employees. We understand safety is a top priority which directly impacts the quality of patient outcomes.
We will be stewards to our community by maintaining a well-managed, efficient facility and return those resources in the form of high-quality, cost-effective healthcare services.