Forest Grove resident Howard Sullivan and his wife navigated a snowy road from Forest Grove in early December so Sullivan could keep a colonoscopy procedure appointment at the new Tuality Endoscopy Center. While the ice and snow gave them minor travel stress, Sullivan came away impressed by the quality of care and comfort he received at the hospital’s new center.
They spent little time in the waiting room before their nurse came out, welcomed them and took them back to the exam room. The nurse reviewed the procedure, took Howard’s vital signs and encouraged a dialogue with them to answer questions. “What stood out to me was how welcoming the staff was to my wife who was invited into the room,” said Sullivan, who is executive director of the Forest Grove/Cornelius Chamber of Commerce and also serves on the Tuality Healthcare Foundation Board. “She would have had to sit in the waiting room 5 years ago so this was a whole new experience.”
The nursing staff offered her coffee, food, and was supportive of her needs. “The last person I saw before surgery was my wife and she was the first person I saw when I woke up in the exam room,” Sullivan said. He was also impressed by the center’s focus on privacy and the patient’s dignity. When patients leave the center, they exit through a series of back hallways, and an elevator that is private from the waiting room.
When Sullivan entered the procedure room, he described the nurse as very descriptive and comforting to his needs. “The nurse in the room, it was not just a procedure, but an opportunity to establish a human connection,” Sullivan said. “They asked me lots of questions, it was very comforting.” He explained the quality of care made him more relaxed prior to going in for the surgery, which caused his blood pressure to stay at normal levels. The physician and nurses asked Howard and his wife lots of questions to gather further details about his health conditions and comfort status.
In addition to his service with the Chamber and Tuality Healthcare Foundation, Sullivan has spent his career in education starting at Neil Armstrong Junior High School, then Tom McCall Elementary, and ending up at Forest Grove High School where he retired in 2012.
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