Contact Patient Relations
8 a.m. to 4:30 p.m., Mon Fri
OHSU Tuality Healthcare
Quality & Patient Relations Dept.
335 SE 8th Ave.
Hillsboro, OR 97123
Patient Rights and Responsibilities
At Tuality Healthcare, we seek to provide exceptional care and the best possible experience for every patient and family. As a patient, you have the right to be informed and responsibility to participate in every decision that involves your care and treatment.
Download the Patient Rights and Responsibilities (English) (en Español)
You have the right to:
- Be treated with dignity and respect.
- Fair treatment without regard to race, religion, gender, sexual orientation, age, disability, or source of funding for care.
- Make informed decisions regarding your health care.
- Obtain information about your care.
You have the right to courteous, respectful care and quality
- Respect for spiritual beliefs, and support from chaplain staff or other spiritual services.
- Receive care in a safe environment, free from abuse or harassment, and access to protective services if needed.
- Appropriate assessment and management of pain.
- Keep personal possessions and have access to adequate private storage, physical exercise, nutritious food, and provisions for special diets, newspapers, books, television and radio.
- Be free from restraints unless required for medical treatment or patient safety. (If you have any questions, please speak to your nurse or physician.)
You have the right to make informed decisions about your care
- Formulate advance directives including organ donation choices, and have the hospital staff and others who provide care, comply with these directives.
- Refuse treatment and be informed of the consequences.
- Know all about treatment choices, regardless of cost or coverage by a benefit plan.
- Be informed about the outcomes of care, including unanticipated outcomes.
- Participate in ethical questions that arise in the course of care, including issues of conflict resolution, withholding resuscitative services, forgoing or withdrawal of life-sustaining treatment, and participation in investigational studies, clinical trials, or educational projects.
- Receive visitors, phone calls, mail and other forms of communication in accordance with your health care needs.
- Be informed at the start of services and periodically thereafter of rights and procedures for reporting abuse, and to have these rights readily accessible to you and made available to your guardian and any representative designated by you.
- Participateand to involve the participation of responsible othersin decisions to limit or restrict any of these rights based on therapeutic or practical reasons. (Clinically responsible staff will review any limitation for therapeutic effectiveness at least every three days.)
- Voice complaints and to be informed of the mechanism to do so.
You have the right to obtain information about your treatment
- Information contained in your medical record.
- Information in a language that you can understand.
- Know the names of all caregivers participating in your health care, and to know which provider is coordinating your care.
- An explanation of the need for a transfer to another facility, and of the alternatives to such a transfer.
- Know all about treatment choices regardless of cost or coverage by a benefit plan.
You have the right to privacy and confidentiality
- Confidentiality in regard to your records and communication, as described in the "Privacy Notice" presented to all patients.
- Examine your bill and have it explained, regardless of the source of payment.
As a Tuality Healthcare patient you have a responsibility to:
- Give accurate information regarding your medical history.
- Notify your caregiver of any unexpected changes relating to your health.
- Actively participate in decisions regarding your health care.
- Ask questions when you do not understand what you have been told, or what you are expected to do.
- Follow the treatment plan as agreed upon by you and your caregiver.
- Inform your caregiver if you do not intend to follow your treatment plan.
- Be accountable for the outcome if you or your family refuses treatment or fails to properly follow instructions.
- Respect the rights of others and observe the rules of common courtesy.
- Promptly meet any financial obligation agreed to with the hospital (this applies to patients and their families).
Concerns, Compliments, and Suggestions
Do you have concerns about your care or your safety while at Tuality?
Please talk with us about your concerns, pass along compliments, and suggest ways we can improve. If you are concerned or upset about your visit, we would like you to talk with the manager of the service before you leave. He or she often can solve the problem or clear up a misunderstanding. If you still have a concern after talking with the manager, please contact Tuality Patient Relations by phone, mail or fax.
Tuality Patient Relations
Tuality Community Hospital
335 SE 8th Ave, Quality Dept.
Hillsboro, OR 97123
Is it a weekend, holiday, or beyond regular business hours? Please contact the Administrative Nursing Supervisor at 503-681-1255.
If we still have not addressed your concern, the following resources are also available to assist you:
Oregon Health Authority
Office of Healthcare Regulation and Quality Improvement, a division of the State of Oregon
You can reach them by mail, phone or website
Mail: 800 NE Oregon St., Suite 305, Portland, OR 97232
9090 Junction Dr., Suite 10
Annapolis Junction, MD. 20701
The Joint Commission
The Joint Commission is an independent organization that accredits hospitals nationwide. You can reach the commission by phone, fax, or email:
Mail: Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181