We're building a healthier community by bringing quality clinical care and unparalleled service to our region.

Patients and Visitors

Contact Patient Relations

503-681-4357 (HELP)

8 a.m. to 4:30 p.m., Mon – Fri

OHSU Tuality Healthcare
Quality & Patient Relations Dept.
335 SE 8th Ave.
Hillsboro, OR 97123


Patient Rights and Responsibilities

At Tuality Healthcare, we seek to provide exceptional care and the best possible experience for every patient and family. As a patient, you have the right to be informed and responsibility to participate in every decision that involves your care and treatment.

Download the Patient Rights and Responsibilities (English) (en Español)

You have the right to:

You have the right to courteous, respectful care and quality

You have the right to make informed decisions about your care

You have the right to obtain information about your treatment

You have the right to privacy and confidentiality

Your responsibilities

As a Tuality Healthcare patient you have a responsibility to:

Concerns, Compliments, and Suggestions

Do you have concerns about your care or your safety while at Tuality?

Please talk with us about your concerns, pass along compliments, and suggest ways we can improve. If you are concerned or upset about your visit, we would like you to talk with the manager of the service before you leave. He or she often can solve the problem or clear up a misunderstanding. If you still have a concern after talking with the manager, please contact Tuality Patient Relations by phone, mail or fax.

Tuality Patient Relations
Tuality Community Hospital
335 SE 8th Ave, Quality Dept.
Hillsboro, OR 97123

Phone: 503-681-1562 
Email: advocate@tuality.org

Is it a weekend, holiday, or beyond regular business hours?  Please contact  the Administrative Nursing Supervisor at 503-681-1255.

If we still have not addressed your concern, the following resources are also available to assist you:

Oregon Health Authority
Office of Healthcare Regulation and Quality Improvement, a division of the State of Oregon
You can reach them by mail, phone or website

Phone: 971-673-0540
Mail: 800 NE Oregon St., Suite 305, Portland, OR 97232
Email: mailbox.hclc@state.or.us
Website: www.oregon.gov/OHA

9090 Junction Dr., Suite 10
Annapolis Junction, MD. 20701

The Joint Commission
The Joint Commission is an independent organization that accredits hospitals nationwide. You can reach the commission by phone, fax, or email:

Phone: 1-800-994-6610
Fax: 1-630-792-5636
Mail: Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
E-mail: patientsafetyreport@jointcommission.org