We provide comprehensive health care services to Hillsboro and surrounding communities.

Patient Resources

Patient Rights

At Tuality Healthcare, we seek to provide exceptional care and the best possible experience for every patient and family. As a patient, you have the right to be informed and responsibility to participate in every decision that involves your care and treatment.

If you have concerns or questions about the rights and responsibilities, or if you have comments about care at Tuality, please talk to your physician, nurse, or contact Tuality Health Administration at 503-681-1787 or the Tuality Administrative Nursing Supervisor at 503-681-1255.

Download the Patient Rights and Responsibilities (English) (en Español)

You have the right to:

You have the right to courteous, respectful care and quality

You have the right to make informed decisions about your care

You have the right to obtain information about your treatment

You have the right to privacy and confidentiality

Your responsibilities

As a Tuality Healthcare patient you have a responsibility to:

Reporting Concerns 

Tuality will make every effort to resolve your complaints or concerns. More detailed information is available in the Patient Information Guide which is available in English and Spanish in all hospital rooms.

You may also file a grievance with these agencies regarding quality-of-care issues or concerns about premature discharge:

Oregon Health Authority
Office of Healthcare Regulation and Quality Improvement, a division of the State of Oregon
You can reach them by mail, phone or website

Phone: 971-673-0540
Mail: 800 NE Oregon St., Suite 305, Portland, OR 97232
Email: mailbox.hclc@state.or.us
Website: www.oregon.gov/OHA

Livanta
9090 Junction Dr., Suite 10
Annapolis Junction, MD. 20701
1-877-588-1123

The Joint Commission
The Joint Commission is an independent organization that accredits hospitals nationwide. You can reach the commission by phone, fax, or email:

Phone: 1-800-994-6610
Fax: 1-630-792-5636
Mail: Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
E-mail: patientsafetyreport@jointcommission.org