Tuality Healthcare physicians win national award for communications

June 11, 2014

For immediate release
Contact:  Gerry Ewing / 503-681-1654

Tuality Healthcare’s hospitalist physician group was honored with a first-place award at a recent conference in Denver for the work the physicians do in communicating with patients.

Tuality’s hospitalists received the PX Summit Award for finishing in first place in the category Highest Top-Box Scores for HCAHPS Communications with Doctors.

Tuality’s hospitalist physicians provide care for Tuality’s inpatients. These physicians are affiliated with Sound Physicians, a Tacoma, Wash., based group which provides physicians for inpatient healthcare delivery at hospitals around the country.

“This is a very deserving award for our hospitalists,” said Tuality President and CEO Manny Berman. “Providing excellent inpatient care requires a commitment to communication and an excellent patient experience. This award signifies these physicians take communicating with their patients very seriously.”

The award was presented at Sound Physicians’ eight annual National Leadership Conference.

"We are very excited to receive this award and feel that it reflects the ongoing efforts of each member of our group to provide quality communication with our patients and their families," said Dr. Angela Alday, Tuality’s co-chief hospitalist and Patient Experience Champion.

The award is based on Tuality’s score on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a national, standardized, publicly reported survey of patients' perspectives of hospital care. The “top-box” score is the most positive response to HCAHPS survey questions. The “top-box” response is "Always” for five HCAHPS composites - Communication with Nurses, Communication with Doctors, Responsiveness of Hospital Staff, Pain Management, and Communication about Medicines.

 Sound Physicians’ PX program is designed to give providers the tools and training that empowers them to provide superior patient and family experiences through effective communication.

“We are incredibly proud of the commitment and progress our physicians demonstrated to improve the patient’s acute care experience in the past year,” said Dr. Mark Rudolph, Vice President of Patient Experience and Physician Development for Sound Physicians based in Tacoma, Wash.