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Tuality Endoscopy Center invests in patient experience

July 31, 2014

For immediate release
Contact:  Gerry Ewing / 503-681-1654

Posted on a wall in Tuality Healthcare’s Endoscopy Center are several comment cards and they all have one thing in common, patients are thanking doctors and staff for an outstanding job.

That kind of positive experience is part of the Endoscopy Center’s commitment to quality and safety for their patients.

Endoscopy is a minimally invasive diagnostic medical procedure. It is used to examine the interior surfaces of an organ or tissue. The endoscope can also be used for enabling biopsies and retrieving foreign objects.

“We want our patients to receive the best possible detection and treatment of diseases in the gastrointestinal tract,” said Jeremy M. Lake, M.D., a gastroenterologist with Hillsboro Gastroenterology who practices at Tuality. “Our medical team is focused on quality, safety, and performing above the national standards set for endscopy.”

To reach this level of excellence, the center invested over a million dollars in the past year and a half to upgrade its facility. The center is now equipped with the latest high definition endoscopes including a minimally invasive capsule endoscopy.

The safety standards have also been improved with new endoscope washers equipped with computer tracking software to ensure superior quality control during the cleaning and sterilization process.

This investment in advanced endoscopic technology and safety standards has helped increase the number of patient procedures by 20 percent.

Recently, the American Society for Gastrointestinal Endoscopy (ASGE) has granted the center a consecutive three-year renewal recognition for quality and safety. This is the second time the center has met ASGE’s rigorous criteria.

“We are honored to be recognized once again by ASGE for our efforts to enhance quality and safety in our endoscopy unit,” Dr. Lake said. “The ASGE drives us to meet the highest standards of gastrointestinal endoscopy.”

Dr. Lake says the center is continuing to improve quality of care by participating in a groundbreaking initiative that collects and electronically reports on quality indicators for colonoscopy. The Gastrointestinal Quality Improvement Consortium, Ltd. (GIQuIC) is a national database that assists physicians in improving clinical and patient outcomes.

The center has not only advanced technology and safety standards but is listening to its patients. The doctors implemented a questionnaire to improve the patient experience.

One patient wrote, “Dr. Watson and his staff were very friendly and did an outstanding job … made myself as a patient feel very welcome.”

Responses like this are a reminder to those in the Endoscopy Center that their efforts are having a positive affect on improving patient care at Tuality.