July 26, 2012
For immediate release
Contact: Gerry Ewing / 503-681-1654
Other departments at Tuality Healthcare should be green with envy over the recent customer satisfaction scores rung up by the Emergency Department. Department customer satisfaction scores in the June report all glowed in green, signifying an increase in customer satisfaction over the previous quarter. The ED showed substantial improvement in all 10 categories, and substantial improvement in how Tuality ranks against other Northwest and National hospitals.
Leading the way:
The scores denote what percentage of patients answered the question(s) “Very Good.”
“Congratulations to the Emergency Department,” said Eunice Rech, RN, Tuality’s chief clinical officer. “Great results, keep the trend going.” Chris Meyers, RN, director inpatient services, said: “Fantastic job to you and your staff.”
David Miller, director of emergency, respiratory and ambulatory services, cautioned that the Emergency Department doesn’t deserve all of the credit. Multiple departments helped make the outstanding scores possible, he said.
Miller mentioned the following departments, among many others, for praise:
“It really is a team effort involving all the other departments,” Miller said. “Every change builds on previous changes and allows other changes to occur afterward. Our challenge now is to continue improving in all areas.”
Miller singled out Janneth Nakamura, RN, Kari Marks, ED Tech, Dr. William Powell and Dr. Darren Alexander, ED physicians, for their roles in the staff-driven change process.